Shipping policy

Domestic Shipping

a. Is shipping free?

Shipping is free on all orders above Rs 1499. A nominal shipping charge is applicable below this amount.

b. How long will it take for my order to reach me?

Most of our products are made on order so processing can take anywhere from 3 days to 3 weeks. Check Processing time section of each product before placing the order. Shipping is done after the order is processed. Shipping can take anywhere between 3-10 days depending on the shipping location.

c. Is it possible to track the order?

Yes, once the order is dispatched you will receive tracking details on your email-id. Please keep a check on shipping status and keep yourself available when it arrives.

d. What if my orders gets delayed, lost in the transit?

 If due to some unavoidable circumstances the order gets lost in transit or is sent back, we will try to ship new package at  priority.  In case the order gets delayed or is sent back due to some mistake in address or contact no, then the customer alone shall be held responsible. We will reship a new package on the correct address, provided you pay additional fee of back shipping and forward shipping. This fee could range from Rs 120 to Rs 150.

 

International Shipping

We are delighted to offer international shipping from India to selected countries across the world.

At present, we ship internationally to countries including the USA, Canada, UK, UAE, Australia, Singapore, New Zealand, Sri Lanka, Mexico, Germany, France, Malaysia, and other destinations where international delivery is available through our shipping partners.

The list of serviceable countries may be updated from time to time.

a. Shipping Charges

International shipping charges are calculated based on the destination, package weight and other applicable shipping factors.

The exact shipping charge applicable to your order will be displayed at the checkout page after you enter your shipping details.

International shipping charges are separate from the product price unless specifically stated otherwise.

b. Delivery Timeline

International orders are generally shipped through our international shipping partners, including Delhivery.

The estimated delivery time for standard international shipping is approximately 14–21 business days from the date of dispatch.

Please note that this is an estimated transit time and not a guaranteed delivery date. Actual delivery may take longer in certain circumstances due to customs clearance, local courier operations, weather conditions, public holidays, or other circumstances beyond our control.

c. Express Shipping

Express international shipping may be available for selected destinations.

If you require express delivery, please contact us before placing your order so that we can check availability and provide the applicable shipping charges and estimated delivery timeline for your destination.

d. Order Tracking

Once your order has been dispatched, the tracking details will be sent to the email address provided at the time of placing the order.

You can use the tracking information to follow the progress of your shipment.

Please ensure that the email address and contact details provided while placing your order are accurate.

e. Customs Duties, Import Taxes & Other Charges

International orders are shipped from India and may be subject to customs duties, import taxes, VAT/GST, handling fees, or other charges imposed by the destination country.

These charges are determined by the customs authorities and regulations of the destination country and may vary depending on the country, product classification, declared value and applicable local regulations.

Any customs duties, import taxes, VAT/GST, clearance charges or other fees imposed by the destination country are the responsibility of the customer and are not included in the product price or international shipping charge unless expressly stated otherwise.

Hues Of Spring does not have control over the amount of customs duties or taxes charged by the destination country and cannot guarantee or predict the amount payable.

Customers are advised to check the applicable import regulations and potential charges in their country before placing an international order.

f. Customs Clearance & Delivery Delays

Customs authorities in the destination country may inspect or hold a shipment for clearance. Such delays are outside the control of Hues Of Spring.

If additional information or documentation is requested by customs or the local delivery partner, the customer may be required to provide it directly.

Hues Of Spring will provide the necessary shipment or invoice information available to us, where required.

g. Refusal or Non-Payment of Customs Charges

If an international shipment is refused by the customer or cannot be delivered because applicable customs duties, taxes or other charges are not paid, any resulting return-to-origin, storage, customs or other charges may be deducted from any amount otherwise eligible for refund, where applicable.

Please note that international orders cannot be returned or exchanged simply because the customer does not wish to pay the applicable customs duties or import charges.

h. Address & Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including the postal/ZIP code, phone number and email address.

Hues Of Spring cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

i. International Shipping Disclaimer

International shipping is subject to the rules and regulations of both the exporting and importing countries. Hues Of Spring reserves the right to decline or cancel an international order if the destination is not serviceable, if the product cannot legally be shipped to the destination, or if shipping restrictions apply.

By placing an international order, the customer acknowledges and agrees to the above international shipping terms.