Refund policy

Return Policy
At Hues Of Spring, each piece of resin jewelry is thoughtfully handcrafted with love and attention to detail. We truly value your support and strive to offer a fair and transparent return process while preserving the integrity of our handmade offerings.

1. Do We Allow Returns?

Yes, we accept returns only, under specific conditions mentioned below.

Please note: We do not offer exchanges at this time.

2. What Is Our Return Window?

  • General Returns: You may request a return within 3 days of receiving your order.
  • Damaged or Defective Items: If your order arrives damaged or defective, please report the issue within 24 hours of delivery with clear photos. Requests made after this timeframe will not be accepted.

3. How to Initiate a Return?

To request a return, email us at huesofspring@gmail.com or DM us on Instagram (@huesofspring) with the following:

  1. Your order number
  2. Name of the item(s) to be returned
  3. Reason for return
  4. Clear photos of the product (showing any damage, if applicable)

We will review and respond to your request within 24 hours.

4. What Happens After the Return is Approved?

  • Once approved, we will either arrange a pickup within 3 business days or provide self-shipping instructions.
  • The product must be in unused condition, packed securely in its original packaging.
  • After we receive and inspect the product, and it passes our quality check, you will receive a gift card equal to the product value, minus the original shipping fee and a ₹100 return shipping charge.

5. Refund Format & Validity

  • The refund will be in the form of a Hues Of Spring Gift Card, valid for 1 year from the date of issue.
  • The gift card can be used only once and cannot be split across multiple orders.
  • Refunds to the original payment method are not available.

6. Return Requests Will Not Be Accepted If:

  • The product has been used, worn, or tampered with after delivery
  • The request is raised after the 3-day window
  • Damage is due to mishandling after receipt
  • The return is requested due to minor color or size variations caused by natural flower preservation processes

7. Charges Applicable

  • Return Shipping Fee: ₹100 per return (deducted from the gift card amount)
  • Self-Shipping: No fee will be deducted if you choose to courier the item back at your own cost
  • Refused or Undelivered Orders: If an order is returned to us due to refusal of delivery, incorrect address, or unreachable contact details, a ₹150 fee plus original shipping will be deducted before issuing a gift card

8. Can I Exchange for Another Product?

At the moment, we do not offer exchanges.

You may return the item (subject to approval) and use the gift card received to place a new order of your choice.

9. Can I Return Sale Items?

Sale items are not eligible for return or refund.

Please read product descriptions carefully before placing an order during promotions.

10. Final Note

As a small business, we handcraft every product with meticulous care. We appreciate your understanding and support in helping us maintain a balanced and transparent return policy. If you have any concerns or questions, feel free to reach out—we’re always here to help.

Contact:

📧 huesofspring@gmail.com

📩 Instagram: @huesofspring

 

International Returns, Exchanges & Refunds

1. No Returns or Exchanges on International Orders

Due to the nature of international shipping, customs procedures and the logistics involved in sending handmade products across borders, all international orders are final sale.

International orders cannot be returned or exchanged.

This includes orders where the customer:

  • Changes their mind after placing the order
  • Selects the wrong product, design or variant
  • Selects the wrong size or other product option
  • No longer wishes to keep the product
  • Refuses to accept the shipment
  • Does not wish to pay applicable customs duties, taxes or import charges

We therefore encourage customers to carefully review their order details before completing payment.

2. Damaged or Incorrect Products

Although international orders are not eligible for return or exchange, we want to ensure that your order reaches you safely and as expected.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at [your email address].

Please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging and shipping label
  • A short description of the issue

We may request additional photographs or information to assess the issue.

If the issue is determined to have occurred due to an error on our part or damage during transit, we will review the matter and provide an appropriate resolution at our discretion, which may include a replacement, store credit or another suitable resolution depending on the circumstances.

Please do not discard the product or its original packaging until the matter has been reviewed.

3. Refunds

International orders are not eligible for refunds due to change of mind, personal preference or any other reason unrelated to a product being damaged, defective or incorrectly supplied.

Where a refund is approved by Hues Of Spring, the refund will be processed according to our applicable refund policy and may be subject to payment gateway, banking or currency-conversion procedures.

Any customs duties, import taxes, VAT/GST, customs clearance charges, international shipping charges or other charges imposed by the destination country are not refundable by Hues Of Spring, as these charges are imposed by third parties and/or the destination country’s authorities.

4. Customs-Related Returns

If a shipment is returned to Hues Of Spring because the customer:

  • Refuses to accept the parcel,
  • Does not pay applicable customs duties or taxes,
  • Does not provide information required for customs clearance, or
  • Is unavailable to complete the required customs formalities,

the order will not automatically qualify for a refund or exchange.

Any refund considered in such circumstances will be at the discretion of Hues Of Spring and may be reduced by shipping, return-to-origin, customs, handling or other charges incurred by us.

5. Handmade Product Disclaimer

Hues Of Spring products are handmade and may contain natural flowers and botanical elements. As a result, minor variations in colour, shape, texture, placement and appearance may occur from one piece to another.

Such natural and handmade variations are not considered defects and are not grounds for return or exchange.

6. Order Cancellation

Once an international order has been processed or dispatched, it cannot be cancelled.

If cancellation is permitted under our general cancellation policy before processing, any applicable refund will be subject to the terms of that policy.

7. Contact Us

For any questions regarding an international order, please contact us at huesofspring@gmail.com with your order number.

We will be happy to assist you with any concerns regarding your shipment.